Customer Service & Returns Policy
Our returns policy is valid for 14 days from the receipt of an item.
Our returns procedure
All returns must be authorised by BargainBikerBrands Limited before they are despatched to us.
Before returning any item, please follow our returns authorisation procedure below. We will either E-mail or advise you a returns authorisation number over the phone, along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.
1) Contacting Returns Department
Please contact our returns department by sending an E-mail to email@example.com and they will advise
a returns authorisation number and agreed shipping method
2) Packing the item
Wrap the item securely and include the invoice along with your returns authorisation number/ authorisation E-mail. Please return the item in the original packaging if possible.
3) Please return the parcel to the following address:
Albert Street, Chesterton
Staffordshire, ST5 7JF
Please note that you will be responsible for the costs of returning the items to us. However if we delivered this item to you in error or if the item is damaged or defective, we will refund the postage cost subject to approval prior to shipping.
4) Replacement or refund
We will ask you if you would like us to replace the item (provided it is still available) or refund your PayPal account or card. We will issue a refund once we have received and processed the item. Please can you include the receipt for postage costs of the return item within your parcel if the return is as a result of faulty goods or we have delivered in error, we will reimburse the cost of this postage at the same time as we refund your card with the purchase price.
Goods damaged during delivery
If any items were damaged upon delivery we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt the goods should be refused and signed as damaged returned. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you.
Returning an unwanted item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
- We will only refund delivery costs if the return is a result of our error.
- We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through your error.
This Returns Policy does not affect your statutory rights, which are shown below:
Your Statutory Rights
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
We will refund the relevant part of the purchase price for that item together with the item’s normal postal charge – we cannot refund any priority, express or courier component of the postage charge, once we have received and processed the item.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html